Delivery and Access
Last updated 24 September 2026. In force from 24 September 2026.
All our courses are digital. Nothing is shipped, there are no delivery charges and you do not need to give a postal address.
When you receive it
| Step | When |
|---|---|
| Access button on the confirmation page | Immediately after the payment is confirmed |
| Email with your personal access link | Within a few minutes, usually less than one |
| Payment receipt from Stripe | Within a few minutes |
What is delivered
Each course contains 10 illustrated lesson modules in PDF, printable forms, checklists and templates, and a self-check quiz per module. The Complete Academy contains all 6 courses. Everything is available from your personal library page, where you can read the files online or download and print them.
How access works
There is no account and no password. Your access link is personal and digitally signed. If it expires or you lose it, you can get a new one at any time, for free, from Resend my access, using the email you bought with.
Please do not share the link. Sharing it is a breach of the terms and may lead to access being withdrawn.
What you need
- An email address you can access.
- A device with an up-to-date web browser.
- A PDF reader, which every modern phone, tablet and computer already has.
How long you keep it
Access is for life, meaning for as long as the academy exists, with no further payment. Downloaded files are yours to keep under the licence. If we ever close the academy, we will give every customer at least 90 days' notice by email.
If your course does not arrive
- Check your spam, junk or promotions folder and search for Glowence Spa.
- Check that the email address you typed at checkout is correct.
- Request a new link at Resend my access.
- Still nothing? Write to support@glowencespa.com and we send it by hand, normally on the same working day and always within two.
If we cannot deliver your course, you receive a full refund.
Where we sell
We sell worldwide to adults, except where international sanctions forbid it. Prices are in US dollars wherever you are. The courses are written in English.
Contact
Lucas Henrique de Melo Machado, Av. Luiz Rodrigues Mendes, 729, Pq. R. V. Verde, 14806-860 Araraquara - SP, Brazil
support@glowencespa.com · +55 16 98179-5880 · Monday to Friday, 9:00 to 18:00 Brasília time (UTC−3)